Shipping policy

Welcome to Zooni Cashmere Originals LTD's Shipping Policy. Thank you for shopping at zooni.co.uk. We appreciate the trust you place in us for your high-end Kashmiri crafts. Below are the details of our shipping policy.

Shipping Rates & Delivery Estimates

  • Standard Shipping: We offer free standard shipping on all orders within the UK. Expected delivery is within 3-5 business days.
  • Express Shipping: Available at an additional charge. Delivery is within 1-2 business days for orders placed by 1 PM GMT. Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

  • We ship worldwide with international shipping rates calculated at checkout based on the destination and package weight. Delivery time varies by location, typically within 7-21 business days.
  • Please note, international shipments may be subject to import taxes, customs duties, and fees levied by the destination country, which are the responsibility of the recipient.

Shipment Processing Time

  • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If significant delay in shipment of your order occurs, we will contact you via email or telephone.

Shipment Confirmation & Order Tracking

  • You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

  • Zooni Cashmere Originals LTD is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

  • Our Return & Refund policy provides detailed information about options and procedures for returning your order. Please refer to our Returns Policy page.

Contact Us

  • If you have any questions about our Shipping Policy, please contact us at:
    • Email: contact@zooni.co.uk
    • Address: Zooni Cashmere Originals LTD, Paul Street, 86-90, London EC2A 4NE, United Kingdom

This policy is subject to change without notice. Please review it periodically for any updates.